With so many negative customer service experiences to be had these days, I thought I’d share a positive one…
I bought a MacBook Pro last February and have been absolutely thrilled with it, but noticed that a small issue was developing with the power adapter. The rubber covering on the cord had started to pull back from the power supply part. (See image left - taken with my iPhone while standing in line at the Apple store.)
So, with adapter in hand, I headed into the Apple store expecting to be told that I’d have to send it back and pay for shipping, or worse yet, have to raise hell to get them to replace it at all. However, this was entirely not the case.
I walked up to the first associate I saw and explained the issue. He told me to stand in line and they would get me a new one. Sure enough, about three minutes later, I got the front of the line and they had a brand new one in the box waiting for me behind the counter. No hassle, no arguing, nothing. They sent the receipt to me via email and off I went with my new adapter.
There was also a bonus to the adapter breaking. The new power supply units are smaller by about 25% or so, so now I have a less bulky unit to try to fit into my laptop bag!
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