Borloz.com

My co-worker, Paul, decided that the world couldn't go another day without an update on my TiVo situation. So here goes...

After troubleshooting my broken TiVo and coming up empty, I decided that I would cancel my TiVo service for the time being and go back to watching good old-fashioned live TV. I logged on to my TiVo account online to cancel my service, but as I suspected, they don't make it that easy; they make you call and talk to a person so they can try to save your account. So, a little annoyed that I had to speak to a live person, because they are always soooo helpful (just a hint of sarcasm there, in case you didn't notice), I called TiVo Customer Service.

I waded through the typical automated system, and finally reached a real person after a few minutes. He went through a series of questions to verify I was who I said I was and then asked what I was calling in reference to. When I told him that I wanted to cancel my service, he asked if I was dissatisfied. I explained that I was not dissatisfied at all, rather my TiVo died and I didn't want to shell out the cash for a new one.

Not more than a few seconds passed after I finished explaining my story when he asked if he could place me on hold to speak to his supervisor. I agreed, half expecting to have his supervisor come on the line and try to convince me to spend a bunch of money on a new unit. Instead, the rep came back on the line and told me something to the effect that I was one of their premier subscribers (translation: I've religiously paid them $12.95 a month for the last 3 years and subscription fees are where they make all their money), and that he had arranged to have a FREE replacement TiVo sent to me. I was given an RMA number and was told that the new one would be in the mail as soon as they got the old one back. Awesome! I'm 2 years out of warranty and totally didn't expect a FREE unit!

It gets even better though...

Since my TiVo is about 3 years old and they don't make the 40-hour model any more, he said that most likely they'll be sending me an 80-hour model as a replacement. I've had an 80GB (80-hours of TiVo capacity) hard drive that I've been meaning to put in my TiVo for about 2 years now, so I guess I don't have to worry about that any more.

Once again, I stepped in a pile of sh*t and came out smelling like roses. I'm not sure how I keep doing it, but I'm feeling pretty lucky right now.

The old TiVo gets shipped back tomorrow. I'll post again when I get the new unit...

Share This